Edenmore Nursing Home in Ilfracombe, which provides award winning nursing and dementia care for 47 older people, has recently been highly rated by the Care Quality Commission, which inspects health and social care services.
Inspectors found that "people were protected because risks for each person were identified and managed" and that there were "sufficient staff on duty...to keep people safe.”
The inspection report goes on to note that "staff were sitting and chatting with people and some were holding people's hands...they were supporting people, who sometimes had challenging behaviour, in a safe way which respected their dignity and protected their rights. When people became distressed or agitated, staff responded promptly and dealt with this in a calm, skilled and respectful way."
"When one person became agitated staff quickly went to reassure them, sat with them and were calm and non-confrontational in their manner.”
One relative of someone living at Edenmore told inspectors "I would give them full marks!"
The home manager, Liz Thompson, told us "we love the people that live with us and we try our best to ensure that they are happy. We have developed an amazing new dementia training programme which is free for local nurses, care workers and families who are interested in learning more about how to provide better care for someone living with dementia.”
If you would like to find out more about this training or more about Edenmore Nursing Home please call 01271 865 544 or email us at firstname.lastname@example.org