Zero tolerance to aggression or violence from members of the public and/or professional community.
This guidance is designed to provide a risk-based framework that supports a safe and secure working environment for members of the Catherine House team, safeguarding them against abuse, aggression and violence.
The World Health Organization defines violence as: “the intentional use of physical force or power, threatened or actual, against oneself, another person, or against a group or community, that either result in or has a high likelihood of resulting in injury, death, psychological harm, maldevelopment, or deprivation” (Global status report on violence prevention 2014).
Underpinning legislation Employers have a general duty of care to protect staff from threats and violence at work. Five pieces of health and safety legislation cover violence at work:
ZERO TOLERANCE NOTICE
The team at Evolve will treat our family members and their families, friends and professionals with courtesy and respect and ask for the same in return. We recognise that there are times on the journey of the individual living with us that those visiting or interacting with the team, may be upset, worried or frustrated.
We have a culture within our organisation that nobody on our team sets out to do things badly with intent, and that we always look to learn and improve when the opportunity is there to do so, or we identify concerns.
We ask that you treat all members of the team, courteously without harassment, abuse or violence. All of the team members have the right to care for others without fear of being attacked or abused. Any behaviour which causes a member of the team to feel uncomfortable, embarrassed or threatened, is totally unacceptable.
The Zero Tolerance policy includes abuse, aggression or threats made in person, over the telephone or in written communication, including on social media. We considers threatening behaviour to be:
Where an individual is banned from visiting the care home due to a breach of this policy, and this is either;
We will notify the safeguarding adults team for the home, and the regulator of the decision.
We will all issue notice to the commissioner or fee payer for this family members placement so they are able to be supported to move to a location that does not inhibit their right to visitors and contact.
We hope you understand the reason for this policy which is designed to keep our team and other family members safe at all times.